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Free shipping on orders over PKR 5000
Estimated to be delivered 05 to 10 Working Days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Exchange Policy There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers. An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the event the purchased goods is unused and undamaged by the customer. Made-to-order and bespoke items of clothing as well as un-stitched fabric do not qualify for return, exchange or cancellation in case of absence of any defect.
Non-Exchangeable Items Discounted or clearance sale items. Customized or handmade items (unless damaged or incorrect). Products damaged due to misuse or wear after delivery.
RETURN POLICY: All orders are final, and non-refundable, but you can exchange in an event where an incorrect item has been mailed to you. We can only exchange the purchased items subject to product and size availability. Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made afterwards would not be honored.
REFUND POLICY: All sales are considered final. There are no monetary returns, but can be exchanged for products of equal or higher value. All formals or bridals due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refund of the advance payment.
Water dipping for shrinkage Dip Dark Shades fabric for not more than 10 - 15 mins Medium and lighter shades fabrics should not be dipped for more than 20 mins Avoid overnight dipping Don’t Fold while shrinking fabric Don’t dry fabric in direct sunlight Cotton hand wash at 10C and do not bleach Wash deep colours separately
Discover effortless elegance with Amethyst Grace, a beautifully tailored ensemble designed for the modern woman who appreciates timeless sophistication and refined craftsmanship. Rendered in a luxurious Deep Amethyst Plum hue, this graceful two-piece set features a sleek, elongated silhouette that exudes confidence, femininity, and understated luxury.
Subtle embroidered sleeve cuffs add a delicate artistic touch, enhancing the minimalist design while maintaining its contemporary appeal. Paired with fluid wide-leg trousers, the ensemble offers exceptional comfort, graceful movement, and a flattering fit for every occasion.
Perfect for Eid celebrations, formal lunches, evening gatherings, weddings, festive events, and special occasions, Amethyst Grace is a versatile wardrobe essential that blends modern tailoring with timeless elegance.
We deliver nationwide across Pakistan.
Standard delivery time is 5 – 10 working days after order confirmation.
International delivery time is 15 – 30 working days after order confirmation.
Custom or made-to-order outfits may require additional production time.
Delivery timelines may vary during sales, public holidays, or unforeseen circumstances (e.g., weather conditions).
Orders are dispatched only after successful order confirmation via Robo Call or Manual Call Or Email or on WhatsApp confirmation message.
We deliver nationwide across Pakistan.
Delivery charges of exchange at doorstep (Rs. 250) are non-refundable.
Customers are advised to check the parcel at the time of delivery (where applicable).
Chenille Official reserves the right to update this policy without prior notice. For further assistance, please contact our customer support team.

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