If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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- FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the Whatsapp button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FAQs
Yes, CHENILLE offers worldwide shipping. Delivery timelines and shipping charges may vary depending on your location. International orders may also be subject to customs duties and taxes imposed by the destination country.
We accept all major debit and credit cards, bank transfers, and selected international payment gateways. Available payment options will be displayed at checkout based on your country.
Yes, we offer custom sizing for selected outfits. Please contact our customer support team or visit our studio for detailed measurements and consultation before placing your order.
Certain designs can be customized in different colors, subject to fabric availability. Please contact us before placing your order to discuss customization options.
Delivery timelines depend on the
Delivery timelines depend on the outfit and your location. Domestic orders: Typically delivered within 5–10 working days. International orders: Typically delivered within 10–20 working days. Custom or made-to-order outfits may require additional production time.
Yes, our team can assist you with outfit availability through phone, WhatsApp, or social media inquiries. However, availability may change quickly due to demand.
Our studio location details are available on our Contact page and official social media platforms. You may also contact us directly for directions and appointment bookings.
Our store operates from: Monday – Saturday: 11:00 AM – 8:00 PM Sunday: Closed Store timings may vary during holidays and festive seasons.
We sincerely apologize for the inconvenience. Please contact our support team within 48 hours of receiving your package along with photos of the item, and we will resolve the issue as quickly as possible.
If you need to make changes to your order, please contact us within 24 hours of placing it. Once the order has entered processing or production, modifications may not be possible.